Thinking about MTNL broadband? Think twice before getting it.

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Thinking about MTNL broadband? Think twice before getting it…

MTNL claims to be the best and fast broadband service provider for Metro cities (Delhi, Mumbai and other) but the real claim is far away from the realties. I heard a lot about MTNL’s poor services but couldn’t forbid myself to get one and then the story begin. I horribly experienced the real “Sarkari” let go situation of MTNL “Babus” and Bureaucrat.

My connection worked well for first few months and then I started giving daily calls to their so called “Call Centers”. You ring them and I bet you will feel like killing yourself. People there have Typical government style attitude. Sometimes you will feel that you have done something real bad by calling them. If you net is down and you are not able to browse the site, or the MTNL server is down, then wait at least for two weeks. There is no use to call them again and again, your net will work only when those “SARKARI” Babues will be free from their “Tea Break” (and trust me that tea break will not a day less than one or two weeks) . That is absolutely NO use to call their call center; they will simply give you some caned answer.

Whenever my net went down, it was down for at least one week. I am in Rohini (New Delhi) area which is supposed to be the posh colony in New Delhi, so if they have this kind of attitude in these areas, then God bless to other locations in Delhi. I have at least 50 complain number which is never seen by any MTNL officials and no one even cared to call us, no matter if net worked or not.

So now I thought about getting it disconnected:

My Internet didn’t work for almost 3 weeks and then I thought about getting rid of MTNL, but you are completely wrong if you think that you will get rid of that easily. I submitted an application three months ago and was waiting to get my connection disconnected. Nothing happened in the second month and then I called their call center, and they said that your status is showing that “your connection is already disconnected” and when I asked them about the bill I have received, they “ORDERED” me to talk to my local “Area Manager of MTNL”. They given me his number, but it’s useless because he will never pick the phone. I when to holiday and when I came again I saw the MTNL bill with the Internet charges again (1200 per month) and I must tell you guys here that my Net is not working but I am receiving bill for about 3 months.

Then I decided to go to the MTNL office and meet the area manager in person. When I went there, they told me that My Modem is not submitted that is why I am getting Internet charges attached with my telephone bill. I asked them “Why you guys didn’t mention it at the very first place?” When I given the application for disconnection the person who took my application, mentioned me that “Somebody from our side will come and collect the modem and wires”, but no one came. Anyway, it was almost useless to argue with these “Sarkari Babus”.

Next day I sent my brother to submit the modem wires and everything, he went there with all the stuff but one of the “Sarkari Babu” told him that there is one “Connecter Box” is missing. That connecter box would hardly cost two to five rupees, and for the past 3 months they have charged me3600Rs( Rs. 1200 per month) and they sent my brother back for that connector box, next day it was Sunday and then I sent my brother again on Monday with that connector box, Modem and all the required wires. Now they took all the material and given the receipt BUT they told to get that receipt Signed with the CO. Their CO was not in the office and they told to wait till 4 o’clock. As my brother was getting late for his class so he came back. Now, tomorrow again he will go and get the receipt from that CO. And I am stil not sure if they will disconnect my connection officially.

MTNL is Horrible, beware from is as much as you can. They may allure with all those TV ads but once you get it, you will understand what the real “SARKARI” Indian works are.

No matter how much they claim to beat the private companies, Indian system will be like this only. So my advice would be to go for the Airtel, Sify or some other real good options.

Say a BIG NO NO to MTNL…..

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Tags: MTNL delhi, MTNL Delhi Suck, Product Review, Thinking about MTNL broadband? Think twice before getting it

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  Posted on Monday, June 15th, 2009 at 5:31 PM under   Product Review | RSS 2.0 Feed
Comments
Aman (Delhi) [ Reply ] 2016-04-11 08:56:06
I had mtnl broabband from last4 years and beleive me its the worst service ever never go for it , i had to stick it because i did,nt have any 2nd choice ,in a month my internet altest got problem for 2-3 days or sometimes 10 days , and if i talk about mtnl staff they have very odd attitude , they dont care about your problem they dont even listen your problem instead of helping us they replied that (ham kuch nhi kar sakte piche se dikat hai) so never go for mtnl internet and i dont know about tikona but now i booked den boomband , in my area i heard from many people that den internet is so far better than mtnl and very fastspeed in low price so lets see.
Aman (New delhi) [ Reply ] 2016-04-11 08:52:56
I had mtnl broabband from last4 years and beleive me its the worst service ever never go for it , i had to stick it because i did,nt have any 2nd choice ,in a month my internet altest got problem for 2-3 days or sometimes 10 days , and if i talk about mtnl staff they have very odd attitude , they dont care about your problem they dont even listen your problem instead of helping us they replied that (ham kuch nhi kar sakte piche se dikat hai) so never go for mtnl internet and i dont know about tikona but now i booked den boomband , in my area i heard from many people that den internet is so far better than mtnl and very fastspeed in low price so lets see.
Mang Hangshing (New Delhi) [ Reply ] 2013-11-13 14:27:20
"The customer base of MTNL is nearly 5.92 million. And from past few years the graph is going down even if the Indian Govt. is spending too much of huge amount to uplift the customer base, but still the graph is going down and the main reason is their "GREAT SERVICES". " Funny thing is.. Govt residential areas Like R.K.Puram are given no ISP other than Mtnl(for Broadband). so for us unfortunately souls living in these areas.. god help us.
Mohit (New Delhi) [ Reply ] 2013-06-03 02:56:25
MTNL is the worst connection i think this post has exact same issue as mine so there are many victims of MTNL .. never get a MTNL if you are thinking about it. well my advice if you are about to disconnect your MTNL connection first change your current plan to lowest possible rate MTNL offers then apply for disconnection so that even if MTNL slows the process and sends you bill even after application you wont be losing too much money.. Good Luck
richa () [ Reply ] 2010-08-09 15:03:13
MTNL is a sister concern company of BSNL and comes under Central Govt... The customer base of MTNL is nearly 5.92 million. And from past few years the graph is going down even if the Indian Govt. is spending too much of huge amount to uplift the customer base, but still the graph is going down and the main reason is their “GREAT SERVICES”. The MTNL lineman don’t have enough idea to configure even a modem and to solve a single complaint they take nearly 1 month or more because the don’t have enough workforce and the coverage area is very big. And when you see the MTNL exchange you become shocked to see their exchange, made of HUWIA equipments, and when you see the AIRTEL exchange you will find Ericson equipments just because the cost of HUWAI equipments are nearly half then Ericson. Basically they have two type of exchange one is for 256 Kbps and one for above 256Kbps, if you buy plan for above 256 then you may get good response because for that only they use Ericson exchange. I raised my voice at Consumer Court and submitted a online complaint and found that I am not one who is facing the problems with MTNL http://www.cons umercourt.in/br oadband/1-mtnl- broadband.html here you can check the details of complaints. I don’t know why the Govt. change the plan to get more customer and spend a huge amount in ads, the salary of lineman is nearly 15000/-, I think this is a total waste. Customers are very much frustrated from MTNL. If you visit the MTNL exchange you will find many customers shouting on the Area Manager. MY personal experience with MTNL was pathetic and now I switched to another services provider and now I am very much satisfied.
Prateek () [ Reply ] 2009-07-05 11:17:15
hey, kiran is 1000% correct..i live in rohini, new delhi. my modem works only continously for 5-6 mins and then turns off all by itslef..and i dont know why this happens ..but its sure a faulty modem..i called them several times..but no respite..and once i got a bill of rs. 2000 because the screwed callcenter executive gave a wrong plan! i am so screwed up with mtnl that i have written a blog about it diffusionofthou ghts.blogspot.c om u will like it...i promise


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