customer: i want to send email but there are so many thing on my screen and i cant seem to get my email working.
tech support: ok Jean kindly close all your windows and let me know once you’re done.
customer: ok im done (sounds tired)
tech support: now what do you see on your screen
customer: nothing its dark?
tech support: why have you turn off your computer?
customer: no, you asked me to close all my windows and now its dark in my room.